Refund Policy

Money-Back Guarantee

We offer a 30-day money-back guarantee on most hosting services. If you're not satisfied, you can request a full refund within the first 30 days.

Eligible for Refund

The following products and services are eligible for a refund within the specified timeframe:

Non-Refundable Items

The following items are not eligible for refunds:

• Domain name registrations and renewals
• Setup fees and administrative charges
• Add-on services already provisioned
• Custom development or configuration work

Refund Process

To request a refund, please submit a ticket through our support system. Include your account details, invoice number, and reason for the refund request.

For services used beyond the money-back guarantee period, partial refunds may be considered on a case-by-case basis.

Refunds will be processed using the original payment method within 5-10 business days.

Chargebacks

Filing a chargeback instead of requesting a refund through our proper channels may result in immediate account suspension.

How to Request a Refund

Contact our support team via the ticket system to initiate a refund request. Please include relevant details.

Approved refunds may be issued as account credit or returned to the original payment method, depending on the circumstances.